Please see JDPS for information about pay grade progression*

​If you are looking to further your career at a groundbreaking and award-winning College, we’d love to hear from you!

About the Role
New College Durham is seeking a proactive and detail-oriented Admissions Data and Systems Officer to join our Admissions Team at our busy Further and Higher Education college. This role is pivotal in supporting and enhancing the student application journey, ensuring our systems and processes are efficient and accurate, and optimising for a seamless student recruitment journey. You will work closely with prospective students, parents, and internal staff to deliver a high-quality admissions service.  Your responsibilities will encompass data processing, analysis and reporting, data cleansing, troubleshooting and customer service.  

Key Responsibilities

• Process student applications and respond to enquiries via multiple channels (website, email, telephone, and in-person).

• Maintain and update course information across our website, UCAS, and other platforms, troubleshooting issues as they arise.

• Develop, maintain, and improve admissions processes, user guides, and training materials for both the Admissions Team and wider college staff.

• Produce and analyse admissions reports to provide insight into the student journey and recommend improvements.

• Ensure accurate and clean admissions data, identifying issues and implementing system or process enhancements.

• Act as a key point of contact for student admissions queries, providing excellent customer service.

• Support student recruitment activities, including communication campaigns, events, and staff training.

• Represent the college at recruitment events and collaborate with other institutions to share best practices.

• Carry out administrative duties and ensure compliance with quality management and audit standards. 

About You
We are looking for someone who:

• Has Level 3 or equivalent in Business Administration/Customer Services or IT or  2 A-level passes

• Has strong organisational and administrative skills with attention to detail.

• Has recent experience of communicating/liaising with internal and external stakeholders

• Is proficient in managing data and systems, ideally in an educational setting.

• Can communicate clearly and provide excellent customer service to students and staff.

• Enjoys analysing data to drive process improvements.

• Is proactive, solution-focused, and comfortable working collaboratively across teams.

Why Work With Us?
Make a real impact on students’ first experiences with college. Join a collaborative team, help shape our admissions processes, and grow your skills in a dynamic educational environment.

New College Durham offer a wide range of benefits to enhance your professional development, take care of your health and well-being and help you maintain a healthy work-life balance. On top of this, our flexible benefits scheme lets you choose from a comprehensive selection of benefits and rewards to meet your individual needs.

New College Durham offers support and benefit options such as:

• Hybrid working for greater work/life balance

• Family friendly policies including Flexible Working, Maternity, Adoption, Shared Parental Leave, and Special Leave

• Generous annual leave package and option to purchase additional annual leave

• Training, support and the opportunity to develop your professional skills, including three full days each year exclusively to staff development

• Free car parking

• Reduced price for gym and beauty treatments

About us:
New College Durham is a great place to work. It is a high performing and financially outstanding college. We are continually investing in new facilities and resources to benefit our students, such as our new development, T.H.E HUB.

New College Durham is one of the leading Further Education colleges in the North East and continues to be at the forefront of new initiatives, being one of the few colleges in the North East to offer all the new T-Level programmes.

We focus on providing training and education that creates the best outcomes for our students, giving them the edge in their chosen industry.

New College Durham is committed to safeguarding and promoting the welfare of children and young people, as well as vulnerable adults, we expect all staff and volunteers to be suitable to work with these groups and share this commitment.

We are committed to being a fully inclusive and diverse community. Applications are welcome from all suitably qualified candidates. We particularly encourage applications from under-represented groups.

As an inclusive employer awarded the following recognitions demonstrate our commitment to our workforce/the community we serve:

• Disability Confident Status

• Mindful Employer

• Dying to Work

• Better Health at Work – maintaining excellence.

• New College Durham have further signed up to the AOC Mental Health and Wellbeing charter, as well as the AOC EDI Charter.We pride ourselves on our dedication to safeguarding all students; to do so we follow a strict vetting process whereby any offer of employment will be subject to the appropriate checks.

Before applying for a role with New College Durham it is important to note that it is an offence to do so if you believe you are a persons whom is barred from engaging in regulated activity relevant to children.

To read more information in relation to the DBS Code of Practice please see below; DBS code of practice - GOV.UK (www.gov.uk).

Please note that Curriculum Vitaes (CVs) will not be accepted.